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Follow on-screen instructions to resolve the issue

If you see a red cross, it means the issue is not solved.

If you see a white check mark, it means the issue is resolved.

Start “HP Print and Scan Doctor” and select your HP printer model in the Welcome screen.

Download the HP diagnostic tool for printers and scanners (HP Print and Scan Doctor).

If you are still unable to print, follow the steps set out below in Solution 2 Solution 2 – Check for any firewall or antivirus issues If the Windows update shows any pending updates, install them and restart your PC.

Click Windows Update from the list of results.

In the task bar search box, type Windows update.

From the important update menu, click Install updates automatically.

In the next window, click the Hardware tab.

Press Windows + Pause Break button (may also be called the pause button and located usually in the top right of the Keyboard) to open System in Control Panel.

To install all Windows updates, follow the steps given below

If all Windows updates are not installed, your HP printer might not work properly. Solution 1 – Install all Windows updatesīefore you follow any troubleshooting steps, you need to ensure all important Windows updates are installed. Follow the troubleshooting steps given below to help fix this print issue. The ‘unable to print’ error is one of the more common issues faced by HP printer users. in the following post we provide you with a simple solution to rectify this issue. The main issue reported is an “unable to print” error.

You can update your driver in a couple of different ways.Many HP printer users have complained about their devices not working properly after upgrading to Windows 10. You don’t want to skip these updates - an outdated driver may cause your printer to stop working with your computer. If you’ve already installed an HP driver on your computer, it may receive periodic updates to fix bugs and implement new features.